Our Information and Assistance telephone line is available Monday through Friday, from 8 am through 5 pm at (800) 852-7795. It gives older adults and their families a place to turn when they have questions or need to find resources to help a senior or person with a disability. It’s staffed by compassionate people who know all about the organizations, programs, benefits and services available to assist seniors, people with disabilities and family caregivers here in the six counties we serve (Livingston, Macomb, Monroe, Oakland, St. Clair and Washtenaw). Our database gives us access to thousands of senior-focused organizations and programs. We are an unbiased guide and a trusted resource—helping families find, navigate and understand the programs and services available to help them—whether those are programs offered directly by AgeWays or programs offered by other local organizations.
Government funding helps support our Information and Assistance telephone line, so there is never a charge to call. It’s part of our nonprofit mission.
Often people call us in a time of crisis—when they are concerned about themselves, a parent, a spouse, a friend or a neighbor. We listen, ask questions, and then help people problem solve and connect with the appropriate resources. Some of the most common areas we answer questions on are:
Expect to spend about 15 minutes on the phone with us when you call, and there can sometimes be a small wait to be connected to one of our staff. If you do not want to wait, you can submit your question or concern using our online form. We typically respond to these forms within two business days.
If you are calling to see if you might qualify for one of our home care programs, expect to spend 20 to 30 minutes on the phone with us. In this case, it will also help if you have some key pieces of information about the person who needs help available when you call. This information helps us understand if they may be eligible. Information we may ask for: